OKI 52104201 Datasheet download pdf (Page 121)

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7. Electronic access Authorized BPX is like an electronic bulletin board offering a vast library of Product Service

to parts database Resellers and Bulletins on all OKI products, Spare Parts Lists with pricing, Interfacing Tips for Serial

and service Service Dealers Printers, Downloading of Software Drivers for Selected OKI Printers and Electronic

notifications Mail Capability, plus a lot more! To log on, go to the BPX section of the Oki Data Web

site under the Reseller section (www.okidata.com). The system will ask you for your name,

address, dealer number and to create a personal password when logging in for the first

time. You will be allowed full access to the system once we verify your dealer information.

8. Warranty/ Authorized Warranty requests are made through BPX (see #7 above for log-on details) via Electronic

purchasing Service Warranty Claims. You will be prompted to supply the unit’s model, serial number,

spare parts Dealers and end-user purchase date. Also required for warranty requests are part descriptions/

part numbers. Similar information will be required by Electronic Parts Order.

Parts requests can also be made by fax to 856-222-5022.

Parts may also be purchased from Oki Data’s regional resellers.

In the U.S., end users may purchase parts from Oki Data’s National parts reseller by calling

1-800-444-4060.

In Canada, end users may purchase parts from Oki Data’s Canadian Depot facility by

calling 905-238-4275, or faxing 905-238-4427.

9. Technical Authorized Always refer to the documentation shipped with each unit first. It will tell you what

problems Service you need to know to keep your printer running at its best. If additional assistance is

Dealers required, visit the BPX for on-line updated product and service information or contact

the Reseller Support Line at 1-800-634-0089.

Hours: 8 a.m. – 8 p.m. Eastern Time Monday through Friday

OKI

Sales and Service Support

“How To” Overview (cont’d.)

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OKI 52104201 Datasheet Page 121